Once your order is scheduled for delivery, we are unable to make any changes. Please double-check that your delivery address details are correct at checkout. Should you enter the wrong address, unfortunately, we will need to re-charge for delivery if your order is returned to us. Should an order be returned to us undelivered, we’ll inform you of this and we can either re-charge for delivery and resend your order or we can process a refund, deducting the shipping costs.
TRACKING YOUR ORDER
Once your order is scheduled for delivery, we’ll send you an order confirmation email which will include your tracking number. Some email service providers consider these automated emails as spam, so please check your spam folder in case the message has ended up there. Using your tracking number, you can track your order on the order tracking page every step of the way.
SIGNING FOR DELIVERIES
When you’ve placed your order, you’ll be asked for a physical address that is normally occupied during office hours. Please note that we cannot deliver to a PO Box address. Please include a mobile number in case the courier needs to reach you. If you have any specific delivery times or instructions (within regular office hours / business days / delivery times and areas), then please include at checkout under notes. OUr courier partner will require a signature for the delivery of your order and the use of an PIN. The standard hours of delivery are between 9 am and 5 pm, Monday to Friday. If the courier is unable to complete a delivery at the address specified, either due to an incorrect delivery address or the unavailability of yourself or assigned persons to accept your order, within regular delivery times, we may at our discretion charge a delivery fee (equal to or lower than our standard delivery charges) for the subsequent delivery of your order.
LOST ORDER
If you feel your order has been lost in transit, please contact us at gabi@homelycollection.co.za with your order number so that we can get this sorted out as soon as possible for you.
RECEIVED INCORRECT ITEM
Mistakes happen! Should you receive an incorrect item, please contact us at gabi@homelycollection.co.za. We will arrange for the correct item to be sent out to you immediately and collect the incorrect item when we deliver the correct item to you.
